Hosted Voip Call Center Solution
Many smaller businesses are challenged when it comes to finding advanced but cost-effective inbound / outbound call center services. Adler Networks provides a solution designed with the small to mid-sized company in mind. Our Hosted VoIP Contact Center Solution allows you to make your move to automatic contact distribution easily and economically, seamlessly extending outbound or inbound call center operations by creating a virtual call center with agents working from any desk, in any office, offshore or at home.
The Bottom Line On the Adler Hosted Voip Call Center Solution
This service works as hard at the bottom line as it does at the operational level. Your growing business benefits from an offering that delivers:
A cost-effective ACD solution
Advanced contact handling and management features
No hardware, no upfront costs, no installation and no integration
Call recording and reporting tools
More customer satisfaction
Whether you are supporting one location, many locations or a work-from-home staff, our Hosted VoIP Contact Center Solution is the right move to make.
Voip Call Center Product Brochure
This Solution Is Loaded With Features
Our Hosted Contact Center technology provides growing businesses with an impressive list of call center features:
Global Agent Management including a full-featured remote agent, agent state management, basic screen pop, agent-initiated transfer, conference, consultation, and hold
Global Call Treatment, including flexible call scripting, IVR treatment through Voice XML scripts and global call queuing
Global Call Distribution, including dynamic, static, priority, precedence, skill-based, agent-level and schedule routing
Global Supervisor Management Dashboard, including global operational management, real-time dashboard, real-time and historical reporting and global quality monitoring
Global Administrator Management Dashboard, including intraday traffic management, routing strategy provisioning and agent, team and skill group provisioning
A few of the many management dashboard screens available are displayed above.
What to Look For in a Virtual Contact Center
Flexible provisioning - use any agents, anywhere
Carrier neutrality - receive calls from any carrier, terminate to any network
Seamless integration - connect to any contact center application
Cost reductions - zero upfront capital investment
Investment protection - use telephony and business applications of choice
Value - buy what you need, pay only for what you use
What the Adler Hosted Contact Center Can Do for You
Unify and centrally manage distibuted call center resources
Queue and distribute calls to any agent, anywhere
Supervise and manage distributed agents from any web browser
Manage service levels for consistent quality at every touch point
Scale on demand to meet changing business needs
Ensure business continuity, faster disaster response and recovery
For further assistance or to start your inbound call center / outbound call center service, please contact a Adler Networks sales representative at 888-490-3090 or by clicking here.
